Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format.

Our approach at The Ordinary to delivery issues
For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theaodinary.shop or 9519023767. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

processing and transit at The Ordinary
Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Our approach at The Ordinary to tracking and addresses
Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Details from The Ordinary on delivery area
We currently deliver solely to addresses within the United States. Standard shipping is free.

How The Ordinary handles returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theaodinary.shop
Phone: 9519023767
Physical address: 903 S Grand Ave, Bozeman, Montana, 59715, United States