FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections.

Details from The Ordinary on products
What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

The Ordinary: returns and exchanges
Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

contact options at The Ordinary
How can I contact you?
Email Support@Theaodinary.shop, call 9519023767, or write to 903 S Grand Ave, Bozeman, Montana, 59715, United States.

The Ordinary: payment methods
Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

How The Ordinary handles shipping cost
Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

The Ordinary: refund timing
When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Details from The Ordinary on tracking
How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Details from The Ordinary on delivery timing
How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

The Ordinary: return shipping
Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theaodinary.shop
Phone: 9519023767
Physical address: 903 S Grand Ave, Bozeman, Montana, 59715, United States