Refund

Refund Policy

This The Ordinary page explains returns, exchanges, and refunds in a store-specific format.

The Ordinary: eligibility
Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

The Ordinary: order problems
For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

condition of returns at The Ordinary
Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How The Ordinary handles refund timing
After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to starting a request
A return or exchange begins when you, contact us at Support@Theaodinary.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

The Ordinary: support
For return or exchange assistance, contact Support@Theaodinary.shop or 9519023767.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theaodinary.shop
Phone: 9519023767
Physical address: 903 S Grand Ave, Bozeman, Montana, 59715, United States